The Concierge Salesperson
Despite the advances in technology, customers still want to interact with a living, breathing...
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Category: On The Mark
Bricks & Clicks
It’s not enough to be “multichannel” to succeed in retail these days; the key is to be...
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Minding Your Own Business
The role of the salesperson in 2020 will morph considerably more than it has in any period in the...
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Developing Your 2020 Sales Team
Whether your goal is to raise the skill level of your existing salesforce, or build and add...
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Getting Out of the Rut
Feeling “stuck?” Good news! I have tips that can help you get out of your own way and renew your...
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Maximize Downtime
Wait! Before you flip past this page, thinking “Who has downtime? We’re so busy there’s no such...
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Sales Management Is a One-on-One Activity
A look at some of the skills and tools needed to help sales managers develop the talent in their...
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Objections Are Buying Signals
How to turn customers’ hesitation into sales they feel confident about making. There is an age-old...
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Store Experience or Experience Store?
The word “experience” has been over-used in describing successful retail practices, but how does...
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How to Succeed With Transactional & Relational Customers
Knowing how to work with each type of customer requires a different sales process. There are two...
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The Power of Props
One of your favorite childhood activities can be a successful selling tool in your showroom. Let’s...
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Building Your Stand-Out Story
What you say – and how you say it – can turn casual shoppers into loyal customers. By Mark Okun...
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