Category: On The Mark

Despite the advances in technology, customers still want to interact with a living, breathing...

Wait! Before you flip past this page, thinking “Who has downtime? We’re so busy there’s no such...

A look at some of the skills and tools needed to help sales managers develop the talent in their...

How to turn customers’ hesitation into sales they feel confident about making. There is an age-old...

The word “experience” has been over-used in describing successful retail practices, but how does...

Knowing how to work with each type of customer requires a different sales process. There are two...

What you say – and how you say it – can turn casual shoppers into loyal customers. By Mark Okun...