Domestic lighting manufacturer Hubbardton Forge, headquartered in Castleton, Vt., has recently altered its Sales and Customer Support structure in order to provide “best-in-class” service.
Maria Mullen, CEO, announced several changes and promotions within the organization. “Sales is Service, and Service is Sales,” Mullen states. “As a single entity working hand in hand, this new structure will make us stronger.”
Sales and Customer Service will now be joined under the direction of Andrew Knapp, VP/Sales. Mac Slivka was promoted to Inside Sales Lead—Residential; Retha Boles was promoted to Inside Sales Lead—Trade; and Zach Parker has assumed a new role as Inside Sales Lead—Commercial. Lynn Jeffrey, Director/Customer Service, will continue to oversee the Customer Service/Sales Support teams.
“Zach, Mac and Retha know their channels exceptionally well,” Mullen states. “We will leverage their expertise to assist our customers and grow our sales.”
Amy McGuire, an 18-year veteran of Hubbardton Forge, with a deep knowledge of the brand,
was promoted to the newly created position of National Sales Manager, overseeing Residential Showroom, Commercial, and Trade sales channels. “As a veteran of Hubbardton Forge in multiple roles, Amy brings experience, knowledge, and dedication to this new role which will be invaluable to Hubbardton Forge, to our customers and to our sales team,” Knapp remarks. McGuire and Jeffrey will both report to Knapp.
“This new collaborative structure will support Andrew and Amy in their sales efforts, and I am confident it will result in even better service for our reps and customers,” Mullen affirms.